How to Fix “We need more info to redeem your gift card” on Google Play {UPDATED 2024}

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How to Fix “We need more info to redeem your gift card” on Google Play

Google has released the Google Play Store for Android owners, and if this isn’t the best thing for Android owners, then we don’t know what is! Google Play Store is essentially an open market for us where we get our applications, games, ebooks, and much more.

The app is privacy-friendly, so you don’t have to worry about your online safety. This is easily one of the most used apps that Android phones have, and we are not complaining. Besides, the app has several gift cards in a place that we can use to buy things on it. But with the gift card feature, there are some challenges users seem to face.

They reportedly encountered a “we need more info to redeem your gift card” error when they went to redeem their gift cards on the Google Play Store. How can we possibly fix this issue? We will discuss it in detail today in our blog, so make sure you follow us until the end.

We need more info to redeem your gift card – What does it mean on Google Play?

We all go to our Google Play Store to redeem our gift cards, right? After all, what better use can we put it to if not buying the games you really wanted for a while?

We know redeeming a gift card on Google Play Store can be done within a few clicks, but what if the method fails to work? We know the idea is bizarre, but it happens with people, and we are quite sure you are one of the victims too!

Many users claim that a “we need more info to redeem your gift card” error occurs on their Google play account when they initiate the process to redeem their gift card.

But what does this error imply? You have to admit knowing the cause of the error means that the issue can be resolved as early as possible.

Here’s the thing: It’s not known why this issue appeared in your account so abruptly. We understand how annoying it is to have an error on your account for no apparent reason, but sadly, we don’t have any verified reason!

We will tell you how you can eliminate the error right away in the following section. So, please bear in mind that there is a way out of this issue, so you don’t have to think you will be stuck with the problem forever. You must make sure to check it out attentively.

What does Google Play Help Center say about the issue?

The Google Play Help Center usually comes with a remedy or a solution if you encounter trouble on your Google Play Store. So, we quickly searched for the Google Play Help Center, in this case, to see whether it had any solution to the error.

Well, quite frankly, the Google Play Help Center has advised us to try redeeming the gift card on our mobile devices. So, we would first give this method a try today.

We know you have already tried redeeming, and that was the reason for this error in the first place! But who knows if checking it out again can resolve the issue, especially if it was just an in-app glitch.

Steps to redeem gift card on Google Play Store:

Step 1: Navigate to the Play Store app on your device and open it.

Step 2: Your profile icon appears in the upper right area of the main page. Please click on it to proceed.

Step 3: Are the Payments and subscriptions options visible to you in the menu? Click on it next once you see it.

Step 4: You will find options on the following page. Go down to opt for redeem code.

Step 5: Please make sure to enter your correct code in the field or scan the gift card here.

Step 6: Go and select the Redeem button at the end.

Reach out to the Google Play customer support team

The support team for the Google Play store might be of help in this situation as well. Google Play customer support team will do everything in their power to help you out with this error, so make sure to reach out to them.

You only need to fill up a form and wait for the team to get back to you after the investigation. We will explain to you how the method would work, so please don’t worry about it. The steps are easy, and following them will hopefully help you sort out the error.

Steps to reach out to the Google Play customer support team:

Step 1: You must begin by visiting the link on your preferred web browser.

Step 2: You will find the form here when you move down this page. Please follow the onscreen instructions carefully to fill out the form properly.

Step 3: You need to upload a clear copy of the front and back image of your gift card.

Step 4: Please ensure that you also include the receipt for the gift card.

Note that they request you to upload a screenshot of Google Play digital gifts, which includes: Retailer name or logo, code, date of purchase, and amount.

Step 5: Select the upload document now option.

Step 6: Next, you need to mention the store name where your gift card was purchased.

Step 7: Do you see the Gift card redemption code field? Make sure to enter the code here.

Step 8: Upon doing so, you should mention the city where your gift card was purchased. You should then add your phone number so that the Google team can contact you.

Step 9: In the final steps, you should go through the details you have entered again and select the submit button.

Wrapping up

Let us go over the main point of the blog as the discussion has come to an end, shall we? Well, the topic of our conversation revolved around Google Play Store gift cards. We talked about one particular issue, “we need more info to redeem your gift card,” when we go to redeem our Google Play gift cards and how to fix it.

We found out that the root cause of this issue remains unverified at first. Then, we mentioned the basic steps to redeem the gift card. Next, we went ahead and discussed how to reach the Google Play customer support team. We have mentioned the steps so that you don’t get lost along the way.

We hope these methods work in your favor and you successfully fix the error. Let us know your opinions on the blog in the comments below.

Frequently Asked Questions

1. Can traveling to a different country cause the “we need more info to redeem your gift card” error?

This error does not mean that going abroad was the cause in its entirety. Google Play Help Center advises against redeeming the gift card while you are currently traveling.

They ask you to try again when you get back to your home country. Therefore, if you heed this advice, it could solve the issue for some people but not everyone.

2. How long does the Google customer support team take to review the form?

You should be aware that the Google customer service team doesn’t outline a time frame for reviewing the form. However, they note that it may take weeks for your report to be reviewed, given the large number of cases they need to review each day.

Don’t worry; the team will contact you after reviewing your form. You only need to be a little patient with this process.

Also Read:

How to Fix “That code didn’t work. Try again. If the code is for a specific app, redeem it in that app” on Google Play

How to Check if Amazon Gift Card Has Been Redeemed

How to Check Apple Gift Card Balance Without Redeeming

How to Fix “Couldn’t redeem this code. This code can only be used in India” on Google Play

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